tag:status.appfollow.io,2005:/historyAppFollow Status Page Status - Incident History2024-03-28T15:47:35ZAppFollow Status Pagetag:status.appfollow.io,2005:Incident/166899212024-02-06T14:50:58Z2024-02-06T14:50:58ZIssue with Sending Replies to Microsoft Reviews<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:50</var> UTC</small><br><strong>Resolved</strong> - The API method we were using for sending replies to Microsoft reviews is currently being under maintenance by Microsoft. They haven't provided an ETA for its restoration, but confirmed that this feature is not working on Microsoft's end: https://learn.microsoft.com/en-us/windows/uwp/monetize/respond-to-reviews-using-windows-store-services<br />While it's temporarily unavailable, we suggest using the Microsoft Partner Center for managing your responses seamlessly. <br />Thanks for your patience and understanding!</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>18:32</var> UTC</small><br><strong>Identified</strong> - We're currently experiencing issues with sending replies to Microsoft reviews since March 11 due to third-party technical difficulties. We're pushing Microsoft to get this issue resolved asap. <br />Unfortunately, we cannot provide an ETA for when this issue will be resolved due to it being a third-party problem. We apologize for any inconvenience and will keep you informed of any updates.</p>tag:status.appfollow.io,2005:Incident/196441122024-01-15T09:00:18Z2024-01-15T09:00:18ZPlanned maintenance scheduled for January 15th at 6 AM UTC time<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>09:53</var> UTC</small><br><strong>Scheduled</strong> - The upcoming update may affect the entire service, including the authorization process. Please be assured that we are committed to minimizing any disruptions during this period.<br /><br />Maintenance Window:<br />Duration: Up to 4 hours<br />Starting: January 15 at 5 am UTC<br /><br />We appreciate your understanding and patience as we work to enhance our service.</p>tag:status.appfollow.io,2005:Incident/192576982024-01-05T09:34:41Z2024-01-05T09:34:41ZKeyword Tracking issue<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>09:34</var> UTC</small><br><strong>Resolved</strong> - Keyword ranks and other calculated data on the Keywords tracking page are operational again.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>09:40</var> UTC</small><br><strong>Identified</strong> - We are actively resolving system issues that result in empty responses, affecting Keyword rankings and Search Ads. Live ranking, tracking, and API functionalities may experience disruptions. The root cause is attributed to recent changes on the AppStore side, and we appreciate your patience as we work to adapt to these modifications.</p>tag:status.appfollow.io,2005:Incident/196195132024-02-15T16:51:18Z2024-02-15T16:51:18ZAlert Delivery Issue<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:51</var> UTC</small><br><strong>Monitoring</strong> - We're implementing a fix for Review transfer alerts. Starting today, the fix will send all review transfer alerts. Reviews older than February 14th will not be sent to avoid overwhelming customers with a large number of alerts.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>09:33</var> UTC</small><br><strong>Investigating</strong> - Some AppFollow users are experiencing alert delivery issues. Our team is actively working on a solution. Apologies for any inconvenience, and thank you for your patience.</p>tag:status.appfollow.io,2005:Incident/193930912023-12-21T13:27:00Z2023-12-21T14:36:07ZGlobal AppFollow Malfunction<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>13:27</var> UTC</small><br><strong>Resolved</strong> - The recent disruption in AppFollow services that you may have encountered is fully resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>07:17</var> UTC</small><br><strong>Monitoring</strong> - Recent Updates:<br /><br />1. Meta has been successfully restored and recollected.<br />2. Public App pages are fully operational.<br /><br />Next Steps:<br /><br />1. Postmortem Preparation: Our team is gearing up to conduct a thorough postmortem analysis to ensure a comprehensive understanding of recent events.<br /><br />2. Quality Assurance: We are diligently checking for any potential side effects, reviewing all reverts, and addressing minor issues.<br /><br />We appreciate your patience and understanding as we work towards providing a more robust and reliable experience.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>07:59</var> UTC</small><br><strong>Update</strong> - We are pleased to inform you that ratings and rankings have been successfully restored ✅<br /><br />Tomorrow, we plan to update the meta information. Additionally, our team will conduct a comprehensive assessment for any side effects, specifically focusing on potential keyword discrepancies. Ensuring normal data collecting functionality is a priority.<br /><br />Thank you for your understanding.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>10:42</var> UTC</small><br><strong>Update</strong> - Over the weekend, our team successfully restored the data and is currently conducting performance checks.<br /><br />1. Keywords: Restoration is at 99%, with any remaining small portions set to be re-collected throughout this week.<br /><br />2. Ranks, Ratings and Meta data: Functionality has been reinstated up until December 10th and is now available on both the interface and via API. We are actively working on restoring data for the previous week, an will provide an estimated time of completion later.<br /><br />Thank you for your patience as we work towards the solution.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Update</strong> - AI replies have been successfully restored!<br /><br />Pages featuring keyword data are operational, encompassing information up to December 10th. We're actively processing data to bridge the gap from December 11th to 14th for both keywords and scorings. Kindly bear with us during this process.<br /><br />The app's meta information is accessible, but only the latest version is currently available, designed to prevent potential side effects. We'll provide updates on any changes as they occur.<br /><br />Regrettably, ranks and ratings are still unavailable. Rest assured, we are diligently working on this in accordance with the plan shared earlier today. Thank you for your understanding.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>13:51</var> UTC</small><br><strong>Update</strong> - We apologies for the ongoing disruption. We're actively recovering a big chunk of data, with an ETA by this weekend. <br /><br />Simultaneously, our developers are implementing a parallel scenario to save keywords and metadata to recover this information as soon as possible.<br /><br />We understand the impact of such a long downtime and appreciate your patience.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>12:09</var> UTC</small><br><strong>Update</strong> - We're encountering challenges with the data copying process. Presently, we are exploring and are actively working on alternative solutions to address this issue.<br /><br />Optimistically, we aim for the recovery by Thursday evening or Friday. <br /><br />We understand the importance of our services to you and apologize for all the disruption ithe issue caused.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>15:52</var> UTC</small><br><strong>Update</strong> - Fixing the issue with our major analytical pages such as Keywords tracking, Rating chart, Ranking chart and more is taking longer than expected. The recovery is 90% ready.<br /><br />The new ETA for full restoration: December 14 (Thu).<br /><br />We appreciate your understanding as our team works diligently to resolve this issue.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Update</strong> - Our team is actively addressing the global malfunction. The majority of functions are up and running. We expect main analytical pages to be operational by end of day.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Update</strong> - 🛠️ Quick rundown on recent fixes: <br />✅ Authorization<br />✅ Data source connections<br />✅ Apps searching and adding together with showing the app data in the interface<br /><br />Still working on:<br />🔍 Keywords: Data collection and display tweaks<br />📊 Rating and Ranking pages: Fine-tuning in progress<br /><br />Our tech engineers are deep in code – expect seamless work very soon!</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>17:04</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>17:04</var> UTC</small><br><strong>Identified</strong> - Right now sign in is fixed. <br />We are working on restore data (Rating, Ranking and Meta) application due to restore Mongo DB cluster.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>14:19</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating issue with MongoDB.</p>tag:status.appfollow.io,2005:Incident/191799532023-11-21T09:00:30Z2023-11-21T09:00:30ZAlerts Service Major Update<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>14:06</var> UTC</small><br><strong>Update</strong> - We're currently undergoing essential maintenance for our Alerts service, moving to AWS. During this process, you may experience minor disruptions, such as potential loss or temporary disablement of some alerts/reports. Rest assured, we're working diligently to minimize any impact. Thank you for your patience.<br /><br />Please reach out to help@appfollow.io in case of any questions.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>14:06</var> UTC</small><br><strong>Scheduled</strong> - We're currently undergoing essential maintenance for our Alerts service, moving to AWS. During this process, you may experience minor disruptions, such as potential loss or temporary disablement of some alerts/reports. Rest assured, we're working diligently to minimize any impact. Thank you for your patience.<br /><br />Please reach out to help@appfollow.io in case of any questions.</p>tag:status.appfollow.io,2005:Incident/186756782023-10-03T08:59:21Z2023-10-03T08:59:21ZParsing issue<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>08:59</var> UTC</small><br><strong>Resolved</strong> - Our parsing services are now back up and running smoothly. Background and real time parsing are fully operational.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>08:55</var> UTC</small><br><strong>Investigating</strong> - Our parsing services are currently partially down due to storage problems with proxies. This affects background parsing (data gathering from stores) and real time parsing (search and ASO tools). We're actively working on resolving the issue. Stay tuned for updates!</p>tag:status.appfollow.io,2005:Incident/186099622023-09-27T08:00:26Z2023-09-27T08:00:26ZDatabase Migration Scheduled Maintenance<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>10:02</var> UTC</small><br><strong>Scheduled</strong> - Date & Time: Wednesday, September 27th, 7:30 AM CET.<br />Duration: Up to 10 minutes.<br />Potential Negative Effect: In rare cases, some users may need to log in again.<br /><br />Expected Benefits: Improved performance for faster page loading.<br /><br />Thank you for your understanding and patience as we enhance our services.</p>tag:status.appfollow.io,2005:Incident/185457902023-09-22T09:24:30Z2023-09-27T11:52:35ZIssue sending replies<p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>09:24</var> UTC</small><br><strong>Resolved</strong> - The issue with sending replies is resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>10:40</var> UTC</small><br><strong>Investigating</strong> - We still see some cases where the replies are still not sending. Continuing the investigation.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>09:42</var> UTC</small><br><strong>Monitoring</strong> - We have implemented the fix and are monitoring the results. All replies should be going through normally.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>13:38</var> UTC</small><br><strong>Investigating</strong> - We are currently facing issues on sending replies to the stores, which return "Error while publishing" and "Your reply was not published, please check the Reply to Reviews integration." errors. Our team is already working on a fix for this issue, and we will provide updates as soon as we have them.</p>tag:status.appfollow.io,2005:Incident/185104872023-09-15T12:22:49Z2023-09-15T12:22:49ZKeyword Tracking page was not loading between 1 pm and 3 pm UTC+3<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>12:22</var> UTC</small><br><strong>Resolved</strong> - Hello! We'd like to keep you informed about an incident related to our Keyword Tracking page. Our recent optimization efforts encountered unexpected challenges, leading to a temporary disruption in our service, making the Keyword Tracking page temporary unavailable.<br /><br />Our team quickly took control of the situation and restored normal service levels. Although there was a short window when Keywords functionality in AppFollow interface was not available - between 1pm and 3 pm UTC+3 on September 15th. We sincerely apologize for any inconvenience this may have caused you.</p>tag:status.appfollow.io,2005:Incident/183822052023-09-07T20:00:12Z2023-09-07T20:00:12ZScheduled Maintenance: Infrastructures Migration<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>11:54</var> UTC</small><br><strong>Scheduled</strong> - In the unlikely event of any hiccups, please be aware that AppFollow might be temporarily unavailable for approximately 4-6 minutes as we ensure a seamless migration. Thanks for your understanding! 😊🚀</p>tag:status.appfollow.io,2005:Incident/180515522023-09-04T11:50:58Z2023-09-04T11:50:58ZApp Store Connect 2FA Beta integration issues<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>11:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>13:40</var> UTC</small><br><strong>Identified</strong> - Connection issues have been identified for App Store Connect 2FA beta integrations. Please be aware that our engineering team is actively investigating the matter and we will provide updates as soon as we have them.</p>tag:status.appfollow.io,2005:Incident/177616452023-07-05T09:30:05Z2023-07-05T09:30:05ZScheduled Maintenance for Reply to Reviews Services<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>13:13</var> UTC</small><br><strong>Scheduled</strong> - The upcoming maintenance operation for our Reply to Reviews services will impact the following platforms:<br />1. App Store Connect <br />2. Mac App Store<br />3. Google Play (excluding Service account integration with JSON file)<br />4. Huawei<br /><br />⚡️ What to expect:<br />There may be a temporary impact on the process of sending replies, so we suggest reducing reply intensity during the migration. Additionally, your replies history and analytical data may be affected.<br /><br />🚀 Stay connected:<br />If you experience any issues or notice anything unusual, please reach out to our Support team. They'll promptly address any concerns.</p>tag:status.appfollow.io,2005:Incident/177509212023-07-04T18:19:31Z2023-07-04T18:19:31ZDelays in AppStore Reviews Publishing and Ratings Collection<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>18:19</var> UTC</small><br><strong>Resolved</strong> - The issues with App Store reviews not being published and ratings data not being available have been resolved. However, ratings data for the affected days will remain unavailable. Apple did not provide us with any details regarding the cause of these issues.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Update</strong> - AppStore is not publishing reviews since 28th of June. Users can still write their reviews, but they are not published.<br />Ratings are also unavailable because of the issue on the Apple's side, but there are no comments from their end yet.<br />AppFollow systems are fully operational, waiting for the news from AppStore.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>10:05</var> UTC</small><br><strong>Identified</strong> - AppStore is not publishing reviews since 28th of June. Users can still write their reviews, but they are not published.<br />No comments from Apple yet.<br />AppFollow systems are fully operational, waiting for the news from AppStore.</p>tag:status.appfollow.io,2005:Incident/175690622023-06-14T16:00:43Z2023-06-14T16:00:43ZApp Store Reviews Data Migration<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>07:25</var> UTC</small><br><strong>Scheduled</strong> - On June 14, we will be conducting an App Store reviews data migration. It will impact all of our customers. We expect this will go smoothly, yet there is a small chance that some of you may experience temporary disruptions.<br /><br />If you notice any issues or observe any unusual behavior within App Store reviews and replies, we kindly request that you reach out to our support team. We're fully prepared to assist you and will work diligently to provide prompt solutions to any challenges you may encounter.</p>tag:status.appfollow.io,2005:Incident/174420322023-06-08T09:00:11Z2023-06-08T09:00:11ZMaintenance Notice: Temporary Service Interruption<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Scheduled</strong> - Our engineering team will be performing maintenance on the site to make important setting changes. As a result, there might be a brief period of service instability that could impact the site's performance.<br /><br />Maintenance Details:<br /><br />Date: June 8<br />Start Time: 7am UTC<br />Expected Duration: Several minutes<br /><br />During this maintenance window, you may experience intermittent service interruptions, slower response times, or brief unavailability of certain features. We apologize for any inconvenience caused and assure you that our team will work diligently to complete the necessary adjustments promptly.</p>tag:status.appfollow.io,2005:Incident/174418892023-06-07T09:00:08Z2023-06-07T09:00:08ZApp Store Reviews Data Migration<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>11:40</var> UTC</small><br><strong>Scheduled</strong> - On June 5, we will be conducting an App Store reviews data migration. While this migration will not impact all of our customers, there is a possibility that some of you may experience temporary disruptions.<br /><br />If you notice any issues or observe any unusual behavior within App Store reviews and replies, we kindly request that you reach out to our support team. We're fully prepared to assist you and will work diligently to provide prompt solutions to any challenges you may encounter.</p>tag:status.appfollow.io,2005:Incident/173784212023-06-01T12:23:05Z2023-06-01T12:23:05ZIssues setting up Google Play ASO report integration<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>12:23</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>14:12</var> UTC</small><br><strong>Investigating</strong> - Some users have reported issues setting up the Google Play Console integration for ASO Reports. Our engineers are already investigating the issue to find a solution. We apologize for the inconvenience, and we will update you as soon as we have more information.</p>tag:status.appfollow.io,2005:Incident/172780332023-05-17T12:48:43Z2023-05-17T12:48:43ZInfrastructure issues limiting access to accounts<p><small>May <var data-var='date'>17</var>, <var data-var='time'>12:48</var> UTC</small><br><strong>Resolved</strong> - The outage was caused by our cloud provider. More here: https://status.hetzner.com/incident/f164c367-63a6-406a-8506-72139f59d94a <br />Everything is functional now.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>12:42</var> UTC</small><br><strong>Investigating</strong> - Hello! We're currently experiencing some infrastructure issues. This may temporarily affect the availability of some accounts. Rest assured, our team is actively investigating and working diligently to restore full service as quickly as possible. We appreciate your patience during this time. Thank you for your understanding</p>tag:status.appfollow.io,2005:Incident/169217492023-05-09T00:01:05Z2023-05-09T00:01:05Z"Reply Effect" Maintenance<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>00:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>00:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>14:55</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on one of our servers, during which reply effect data will be unavailable from Jan 1, 2023. The maintenance may take up to 24 hours. <br /><br />We apologize for any inconvenience this may cause. We're doing our best to minimize the impact of this maintenance on your operations.</p>tag:status.appfollow.io,2005:Incident/168904782023-04-18T11:53:00Z2023-04-18T11:53:00ZNew App Store Connect integrations unavailable<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>11:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved, and the platform is working normally.
<br />
<br />Thank you for your patience and cooperation.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>12:51</var> UTC</small><br><strong>Identified</strong> - New integrations with App Store Connect are currently unavailable as a result of an issue on the App Store's side with sending invitations. We apologize for any inconvenience caused. Unfortunately, we do not have an estimated time for resolution as we await for Apple to address the issue on their end.</p>tag:status.appfollow.io,2005:Incident/165129802023-04-17T12:49:14Z2023-04-17T12:49:14ZAppStore Connect integration downtime<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>12:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved, and the platform is working normally.
<br />
<br />Thank you for your patience and cooperation.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>13:50</var> UTC</small><br><strong>Update</strong> - The issue with our App Store Connect integrations is resolved completely.<br />Our engineering team is still working on the fix for the ASC 2FA Beta integrations, they are unavailable for some clients.<br />The next update on the issue is expected this Friday, thank you for your understanding.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:40</var> UTC</small><br><strong>Monitoring</strong> - The issue with App Store Connect integrations that caused disruptions and errors for some users seems to be resolved. Our team is still monitoring the situation for any residual issues or delays. <br />Thank you for your patience and understanding.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:32</var> UTC</small><br><strong>Investigating</strong> - Some AppStore Connect Integrations are temporarily unavailable. We are investigating the issue on our end.</p>tag:status.appfollow.io,2005:Incident/166200492023-03-23T23:17:09Z2023-03-23T23:17:09ZDatabase maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>23:17</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>15:52</var> UTC</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on our database, resulting in temporary unavailability of our services for 5-10 minutes. We apologize for any inconvenience and appreciate your patience.</p>tag:status.appfollow.io,2005:Incident/165288152023-03-16T16:43:18Z2023-03-16T16:43:18ZIssue with adding tags to reviews<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>16:43</var> UTC</small><br><strong>Resolved</strong> - The tagging reviews issue has been resolved. You can tag reviews again.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>14:07</var> UTC</small><br><strong>Identified</strong> - We're currently experiencing an issue with adding tags to reviews. Our team is aware of the problem and is actively working on a fix. We apologize for any inconvenience this may cause.<br /><br />We expect to have the issue resolved within the next several hours.</p>tag:status.appfollow.io,2005:Incident/162473552023-03-03T16:41:43Z2023-03-03T16:41:43ZAppStore Connect Reply to Reviews downtime<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:41</var> UTC</small><br><strong>Resolved</strong> - Functionality restored successfully. ASO & Sales integrations recovered, data in reports should be restored by the next day.<br />We're planning to resend stuck replies and reports of concerns affected by the issue in the beginning of the next week.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>13:32</var> UTC</small><br><strong>Monitoring</strong> - We have fixed the new integrations setup functionality for the current account ios2021x@appfollow.io.<br />Engineering team is now working on restoring this functionality for other ***@appfollow.io accounts.<br />Our support team is currently setting up integrations for the queue of the new integration requests, expected ETA is Friday, 3rd March 2023.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>10:24</var> UTC</small><br><strong>Update</strong> - Our engineering team is still working on restoring the new integrations setup functionality.<br />Once it is restored, it will take us some time to configure integrations on our end.<br />Expected ETA: Friday, 3rd March 2023.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>09:56</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:07</var> UTC</small><br><strong>Update</strong> - Our engineering team is still working on restoring the new integrations setup functionality.<br />Once it is restored, it will take us some time to configure integrations on our end.<br />Expected ETA: Friday, 3rd March 2023.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>17:06</var> UTC</small><br><strong>Update</strong> - We identified that Apple has updated their authorization flow and now all accounts in our system require the password update.<br /><br />For the broken AppStore Connect 2FA beta integrations, follow the steps below.<br />1. Unblock your ASC-account at https://iforgot.apple.com/<br />2. Renew your password in AppStore Console;<br />3. Request a new 2FA code in AppFollow.<br /><br />We're still working on restoring configuring new integrations functionality, new ETA for the fix is Monday, 27th February 2023.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>16:49</var> UTC</small><br><strong>Update</strong> - Some issues are still being worked on. Existing AppStore Connect integrations are working but configuring new integrations is currently not possible. The expected ETA for the fix is tomorrow, 24th February 2023.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>13:35</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>10:27</var> UTC</small><br><strong>Identified</strong> - AppStore Connect Integrations are temporarily unavailable. We have already identified the issue and are working on a fix.<br />We're expecting the fix for the issue in a few hours.</p>