New reviews received after 15.06 shouldn't be duplicated, it is safe to reply to them. We are currently working on removing the duplicates created previously. We'll keep you notified.
Posted Jun 17, 2022 - 09:09 UTC
We are still working on the issue with duplicates. There might be some delays in collecting Google Play reviews today, on June 15th. Stay tuned!
Posted Jun 15, 2022 - 12:34 UTC
We have discovered that duplicated were caused by the changes made on the Google Play side in a way review ID is saved. We are currently adapting to these changes and continuously monitoring the situation. We have already deleted the majority of duplicates and applied the fix preventing duplicates from being sent to ticketing systems.
Posted Jun 13, 2022 - 13:14 UTC
Starting from June 7th we can see duplicates of Google Play reviews in AppFollow. We have found the root of the issue and removing all the duplicates now. We would recommend not to reply to these reviews until we have finished the cleaning because the reply might not get posted by the store. More updates to follow.
Posted Jun 07, 2022 - 13:13 UTC
This incident affects: Watch and Google Play (Reply to Reviews).