AppFollow Status Page Status

Delays in reviews collection.

Update - Hello! We hope your week has started well.

We have almost restored full functionality for all paid customers. Our free customers, however, can see a lack or even no Google Play reviews at all in their accounts. This is temporary, and soon everything will be back and functioning as it was.

Thank you and keep checking updates.
Aug 8, 10:39 UTC

Monitoring - Hello! Review collection and reviews related functionality is fully recovered for paid customers on our main servers, including:

- Google Play reviews collection
- Sending Google Play reviews to tickets in helpdesk system (we had a small bug for a few hours when wrong reviews to customers, it was quickly detected and fixed within a few hours)
- Google Play reviews translation
- Processing semantic data for new reviews

For App Store reviews, all these functionalities are already available for all.

Next steps:
- Monitoring the stability on those servers where the fix was applied
- Continue applying the fix for the rest of the customers

Thank you and stay tuned!
Aug 5, 05:11 UTC

Update - Hi there! We have a small status update—the issue is gone for App Store reviews, they are being collected on time. There are still some delays in Google Play reviews collection. We are working hard to resolve it as soon as possible.
Aug 3, 12:10 UTC

Identified - The issue has been identified, and the fix is being implemented. We are very grateful for your patience!
Aug 2, 13:18 UTC

Update - Hi there! We are still experiencing this unpleasant issue with a delay in reviews collection. Right now, we focus on overall performance and processing parsing data across all servers. Bringing back the stability of the service is our main priority.

We found one hypothesis regarding the delay. It is connected to us changing the processes and moving from legacy publishing tasks for stores to a new platform. That resulted in generating too many tasks for publishing and caused an overload for our cluster of processing data.

We will carry on with the investigation, meanwhile preparing the fix.
Aug 1, 13:10 UTC

Investigating - Hello! We are currently experiencing some delays in collecting reviews from both App Store and Google Play. At the moment we are looking into the cause and will update you very soon.
Jul 29, 09:24 UTC

Uptime over the past 90 days. View historical uptime.

Watch Operational

90 days ago

99.98 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

App Store Operational

Reply to Reviews Operational

ASO Operational

Downloads and Revenue Operational

Ratings Operational

Rankings Operational

Google Play Operational

Reply to Reviews Operational

ASO Operational

Downloads and Revenue Operational

Ratings Operational

Rankings Operational

Amazon Operational

Reply to Reviews Operational

Ratings Operational

Microsoft Store Operational

Ratings Operational

Reviews Operational

Integrations Operational

Zendesk Operational

Helpshift Operational

Freshdesk Operational

Discord Operational

Slack Operational

Salesforce Operational

Telegram Operational

Groove Operational

Usedesk Operational

Front Operational

Apple Search Ads Operational

Email Operational

Appsflyer Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 19, 2022

No incidents reported today.

Aug 18, 2022

No incidents reported.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

Duplicates of Google Play Reviews in AppFollow interface

Resolved - We're glad to announce that the issue with the duplicates has been resolved successfully for all our users.
Aug 15, 15:28 UTC

Update - Hello! We have a great update—we have finished the cleaning for all paid customers on the following servers: global2, global3 and global4. To learn what server your account is on, please scroll to the very bottom of any page in your AppFollow account, you'll find the name of your server next to "AppFollow" in between brackets.

We are continuing cleaning other servers and also normalizing functionality for all customers, paid and free.

Thank you and stay tuned.
Aug 9, 11:07 UTC

Update - We've been quiet for a while, but we've been working very hard.
Here's what was done to the moment:
We've changed the logic of the review collection to adapt to the most recent changes on the Google Play side.
The amount of data to process is nearly 2 Billion reviews and we already processed about 30% of it.
The process if very slow, and it is impossible to speed it up without affecting the platform performance.
We're incredibly grateful for your patience and will keep you updated.
Jul 29, 10:11 UTC

Update - We are still working on removing duplicates for reviews created before June 15th and preventing new duplicates from appearing.
The issue may affect analytical data (Agent Performance, Reviews & Replies chart, Semantic analysis) gathered before June 15th.
We're expecting the issue to be fixed by July 20th, please wait for the fix announcement to make sure that the data is accurate.
Jul 6, 10:17 UTC

Update - New reviews received after 15.06 shouldn't be duplicated, it is safe to reply to them. We are currently working on removing the duplicates created previously.
We'll keep you notified.
Jun 17, 09:09 UTC

Update - We are still working on the issue with duplicates. There might be some delays in collecting Google Play reviews today, on June 15th. Stay tuned!
Jun 15, 12:34 UTC

Monitoring - We have discovered that duplicated were caused by the changes made on the Google Play side in a way review ID is saved. We are currently adapting to these changes and continuously monitoring the situation. We have already deleted the majority of duplicates and applied the fix preventing duplicates from being sent to ticketing systems.
Jun 13, 13:14 UTC

Identified - Starting from June 7th we can see duplicates of Google Play reviews in AppFollow. We have found the root of the issue and removing all the duplicates now. We would recommend not to reply to these reviews until we have finished the cleaning because the reply might not get posted by the store. More updates to follow.
Jun 7, 13:13 UTC

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

Aug 8, 2022

Unresolved incident: Delays in reviews collection..

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

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