Update - We have received the confirmation from Google that the issue is confirmed and their dev team is working on the fix. We are also working on a workaround to improve the experience while the issue is being resolved by the Google Development team.
Known issues additional to the main bug:
1. The replies made directly from Google Play console since they issue appeared are not being reflected in the AppFollow workspace.
2. The Reply Effect metrics for GP apps are affected and aren’t reliable at the moment.
Jan 28, 13:23 UTC
Update - We are investigating potential new logic with updating dates of a review when a reply is posted on the Google Play side.
Jan 26, 16:01 UTC
Identified - We have identified the cause of the issue where up-to-date replies to Google Play reviews appear outdated in the AppFollow workspace. We are working on a fix. More updates to follow!
Jan 26, 15:31 UTC
Investigating - Downloads and Revenue metrics for the according page can not be fetched via integrations set up recently (end of December and fresher). 500 errors are received from App Store.
The integrations set up prior are OK and metrics are collected on regular basis.
We are investigating the issue. Stay tuned.
Jan 27, 11:33 UTC
Identified - We've noticed that on January 5th-8th, 2022 Apple did not add new ratings to the apps' ratings and on January 9th, 2022 many ratings have been added to the total rating amount. That led to the situation when zeros are shown for January 5th-8th, 2022 on Incremental view, and then there is a spike on January 9th, 2022.
From our side we can confirm that there's been no issues with data gathering on AppFollow's side and we reflect the numbers according to the store's metrics.
Jan 10, 12:26 UTC
Watch ? Degraded Performance
90 days ago
99.57 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
App Store Partial Outage
Reply to Reviews Operational
ASO Operational
Downloads and Revenue Partial Outage
Ratings Operational
Rankings Operational
Google Play Partial Outage
Reply to Reviews Partial Outage
ASO Operational
Downloads and Revenue Operational
Ratings Operational
Rankings Operational
Amazon Operational
Reply to Reviews Operational
Ratings Operational
Microsoft Store Operational
Ratings Operational
Reviews Operational
Integrations Operational
Zendesk Operational
Helpshift Operational
Freshdesk Operational
Discord Operational
Slack Operational
Salesforce Operational
Telegram Operational
Groove Operational
Usedesk Operational
Front Operational
Apple Search Ads Operational
Email Operational
Appsflyer Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 28, 2022

Unresolved incident: Replies to Google Play Reviews Appear Outdated.

Jan 27, 2022

Unresolved incident: Downloads and Revenue metrics are not available for IOS apps.

Jan 26, 2022
Jan 25, 2022

No incidents reported.

Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.