Investigating - We still see some cases where the replies are still not sending. Continuing the investigation.
Sep 20, 2023 - 10:40 UTC
Monitoring - We have implemented the fix and are monitoring the results. All replies should be going through normally.
Sep 20, 2023 - 09:42 UTC
Investigating - We are currently facing issues on sending replies to the stores, which return "Error while publishing" and "Your reply was not published, please check the Reply to Reviews integration." errors. Our team is already working on a fix for this issue, and we will provide updates as soon as we have them.
Sep 19, 2023 - 13:38 UTC
Identified - Responses for customers using the Google Play Console R2R invitation integration are encountering "Error while publishing." As a workaround, kindly set up the Service Account integration.
Aug 15, 2023 - 13:32 UTC
Identified - We're currently experiencing issues with sending replies to Microsoft reviews since March 11 due to third-party technical difficulties. We're pushing Microsoft to get this issue resolved asap.
Unfortunately, we cannot provide an ETA for when this issue will be resolved due to it being a third-party problem. We apologize for any inconvenience and will keep you informed of any updates.

Mar 29, 2023 - 18:32 UTC
Watch
Operational
90 days ago
100.0 % uptime
Today
API
Operational
90 days ago
100.0 % uptime
Today
App Store Operational
90 days ago
100.0 % uptime
Today
Data Source Connection Operational
Reply to Reviews Operational
ASO Operational
Downloads and Revenue Operational
Ratings Operational
Rankings Operational
Sending replies Operational
90 days ago
100.0 % uptime
Today
Google Play Partial Outage
90 days ago
100.0 % uptime
Today
Data Source Connection Operational
Reply to Reviews Partial Outage
ASO Operational
Downloads and Revenue Operational
Ratings Operational
Rankings Operational
Sending replies Operational
90 days ago
100.0 % uptime
Today
Amazon Operational
Reply to Reviews Operational
Ratings Operational
Microsoft Store Partial Outage
90 days ago
70.19 % uptime
Today
Ratings Operational
Reviews Operational
Sending replies Partial Outage
90 days ago
70.19 % uptime
Today
Integrations Operational
Zendesk Operational
Helpshift Operational
Freshdesk Operational
Discord Operational
Slack Operational
Salesforce Operational
Telegram Operational
Groove Operational
Usedesk Operational
Front Operational
Apple Search Ads Operational
Email Operational
Appsflyer Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 21, 2023

No incidents reported today.

Sep 20, 2023

Unresolved incident: Issue sending replies.

Sep 19, 2023
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Resolved - Hello! We'd like to keep you informed about an incident related to our Keyword Tracking page. Our recent optimization efforts encountered unexpected challenges, leading to a temporary disruption in our service, making the Keyword Tracking page temporary unavailable.

Our team quickly took control of the situation and restored normal service levels. Although there was a short window when Keywords functionality in AppFollow interface was not available - between 1pm and 3 pm UTC+3 on September 15th. We sincerely apologize for any inconvenience this may have caused you.

Sep 15, 12:22 UTC
Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023

No incidents reported.

Sep 7, 2023
Completed - The scheduled maintenance has been completed.
Sep 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:00 UTC
Scheduled - In the unlikely event of any hiccups, please be aware that AppFollow might be temporarily unavailable for approximately 4-6 minutes as we ensure a seamless migration. Thanks for your understanding! 😊🚀
Sep 4, 11:54 UTC