Resolved -
Between March 26–27, we observed issues with receiving new reviews from Google Play. It appears the problem was on Google’s side — not with review availability, but with their ability to publish reviews. On our side, this showed up as a significant drop in the number of reviews we collect, which led to: • Fewer alerts being sent • Fewer replies being generated
Mar 26, 02:00 UTC
Resolved -
This incident has been resolved.
Mar 25, 12:35 UTC
Investigating -
We discovered issue with sending replies via ZenDesk app, error "Cannot read properties of undefined (reading 'error'), we're currently investigating.
Mar 23, 18:50 UTC