Update - We have received the confirmation from Google that the issue is confirmed and their dev team is working on the fix. We are also working on a workaround to improve the experience while the issue is being resolved by the Google Development team.
Known issues additional to the main bug:
1. The replies made directly from Google Play console since they issue appeared are not being reflected in the AppFollow workspace.
2. The Reply Effect metrics for GP apps are affected and aren’t reliable at the moment.
Jan 28, 13:23 UTC
Known issues additional to the main bug:
1. The replies made directly from Google Play console since they issue appeared are not being reflected in the AppFollow workspace.
2. The Reply Effect metrics for GP apps are affected and aren’t reliable at the moment.
Jan 28, 13:23 UTC
Update - We are investigating potential new logic with updating dates of a review when a reply is posted on the Google Play side.
Jan 26, 16:01 UTC
Jan 26, 16:01 UTC
Identified - We have identified the cause of the issue where up-to-date replies to Google Play reviews appear outdated in the AppFollow workspace. We are working on a fix. More updates to follow!
Jan 26, 15:31 UTC
Jan 26, 15:31 UTC
Investigating - Downloads and Revenue metrics for the according page can not be fetched via integrations set up recently (end of December and fresher). 500 errors are received from App Store.
The integrations set up prior are OK and metrics are collected on regular basis.
We are investigating the issue. Stay tuned.
Jan 27, 11:33 UTC
The integrations set up prior are OK and metrics are collected on regular basis.
We are investigating the issue. Stay tuned.
Jan 27, 11:33 UTC
Identified - We've noticed that on January 5th-8th, 2022 Apple did not add new ratings to the apps' ratings and on January 9th, 2022 many ratings have been added to the total rating amount. That led to the situation when zeros are shown for January 5th-8th, 2022 on Incremental view, and then there is a spike on January 9th, 2022.
From our side we can confirm that there's been no issues with data gathering on AppFollow's side and we reflect the numbers according to the store's metrics.
Jan 10, 12:26 UTC
From our side we can confirm that there's been no issues with data gathering on AppFollow's side and we reflect the numbers according to the store's metrics.
Jan 10, 12:26 UTC
Watch
?
Degraded Performance
API
?
Operational
App Store
Partial Outage
Reply to Reviews
Operational
ASO
Operational
Downloads and Revenue
Partial Outage
Ratings
Operational
Rankings
Operational
Google Play
Partial Outage
Reply to Reviews
Partial Outage
ASO
Operational
Downloads and Revenue
Operational
Ratings
Operational
Rankings
Operational
Amazon
Operational
Reply to Reviews
Operational
Ratings
Operational
Microsoft Store
Operational
Ratings
Operational
Reviews
Operational
Integrations
Operational
Zendesk
Operational
Helpshift
Operational
Freshdesk
Operational
Discord
Operational
Slack
Operational
Salesforce
Operational
Telegram
Operational
Groove
Operational
Usedesk
Operational
Front
Operational
Apple Search Ads
Operational
Email
Operational
Appsflyer
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.